We are currently processing complete application packages received on or before November 21, 2017
. If your application or any supporting documentation was received in our office after that date, please be patient.
You may check the status of your application through your MyPSC account by following these steps:
- Login to your MyPSC account. If you are having trouble, click here;
- Once you have logged in, click on the Applications section of your MyPSC account;
- Scroll down to view your Case History. Any application or certification request opens a case.
- Look at the “Date Created” for your most recent case. If this date is after November 21, 2017, we may not have been able to review your case yet. Please be patient;
- Most cases will also have a status listed. The status will be blank when we first receive your application. Once a GaPSC staff member begins to work on your case, it will have one of these statuses:
A GaPSC staff member has begun to work on your case. Please continue to be patient and monitor your MyPSC account for status updates or correspondence.
Further documentation is needed to process your application. The case will remain open for 90 days, but is on hold pending receipt of certain documents. Please check the Correspondence section of your MyPSC account for a “Hold Letter” detailing the missing documents. All requested documents except for official college transcripts should be uploaded in the Applications section of your MyPSC account. Click here for more information about submitting documents and forms.
When your case is closed, you should receive a new certificate/license, correspondence, or both. Please check the Credential section of your MyPSC account to see if a certificate or license was issued and the Correspondence section to view any recent communication from our office.
- If a new Correspondence or Credential has been issued, you can view and print it in those sections of your MyPSC account.
When to Contact the Certification Division
Most cases can be monitored according to the steps outlined above and do not require the applicant to contact the Certification Division. However, please contact us in the following situations:
- If your case is on Hold, but no correspondence was issued through your MyPSC account;
- If your case is Closed, but neither correspondence nor a new credential was issued through your MyPSC account;
- If your college/university is sending an official transcript that will be under a different last name than the one on your certification application;
- If you submitted a document by mail more than 2 weeks ago, but it is not listed in the Documents section of your MyPSC account;
- If your case remains on Hold more than 1 week after all requested documentation is listed in the Documents section of your MyPSC account.
You may contact us anytime at firstname.lastname@example.org
; or on Mondays, Wednesdays, and Fridays from 8 a.m. until 4:30 p.m. at (404) 232-2500 or (800) 869-7775.